General sales conditions

All our deliveries are subject to the sales conditions described below. Any deviation must be reported in writing and expressly accepted by us.

• Unless otherwise specified and clearly indicated, every order implies the acceptance of our conditions by the customer and the denial of their own purchase and sales conditions.
• Unless otherwise agreed in writing in a separate agreement between Arco Information and the Customer, each agreement between the parties is entered into for an initial term as specified in the individual agreement. After expiration of this initial term, the agreement will be automatically and tacitly renewed for successive periods of one (1) year, unless one of the parties timely terminates it in accordance with the provisions below.
  Unless expressly agreed otherwise in a separate agreement between Arco Information and the Customer, either party may only terminate the agreement by giving written notice to the other party, with due observance of a notice period of at least three (3) months before the end of the current contract year. The contract year is defined as a calendar year starting on January 1 and ending on December 31, unless a different period is expressly specified in the individual agreement.
  In the event of a conflict between the provisions of these general terms and conditions and a specific, written agreement between Arco Information and the Customer, the provisions of the individual agreement shall always prevail.
  Termination must be made in writing by registered letter or another written means that can demonstrate receipt by the other party. The notice period commences on the date of receipt of the notice of termination by the other party. If the notice of termination does not meet the requirements as set out in this clause, the agreement remains in force and the notice of termination is null and void.
• The agreed delivery period only applies to goods available from stock. In all cases, the delivery period is only an indication and is not binding. The buyer cannot claim any right to compensation, nor can it demand the termination or dissolution of the agreement if the terms are not respected.
• The seller is entitled to make partial deliveries.
• Unless otherwise specified in the contract, our invoices in Mechelen are payable in cash within 30 days from the invoice date, subject to acceptance by our credit department. Cheques, bills of exchange, or other means of payment are always payable in Mechelen and do not result in debt renewal.
• The agreements concluded by our representatives are only valid after our approval. Our representatives are not authorized to collect our invoice nor to issue a valid receipt.
• To be valid, any complaint must be submitted within 8 days after delivery by registered mail, otherwise it will be considered null and void.
• Sending the invoice serves as a notice of default for payment in good and valid form. In the event of non-payment, the balance still owed will automatically and without new notice of default become immediately due and payable and interest will be charged at the rate of 1% per month.
• In deviation from Article 1583 of the Civil Code, Arco Information NV remains the owner until the day of full payment of the principal and/or interest and/or fixed compensation. The buyer hereby instructs the seller to pay all sums still owed by third parties to the former. The buyer releases the seller from any formality of service and will bear any related costs. The buyer hereby grants the seller the right to collect the delivered material at any time, wherever it may be located. To the extent necessary, the buyer authorizes the seller to enter the places occupied by the buyer.
• The fact that the buyer may not have received our general terms and conditions of sale in his native language does not exempt him from their application.
• The seller is defined as Arco Information NV, and the buyer is the customer.
• Any dispute that might arise between the parties can be settled exclusively by the courts of Mechelen for both national and international transactions.
• We want to emphasize that in the event of exporting products and documentation of American origin, the provisions of the US Department of Commerce must be followed.